CMP - Stack error "User or Group Quota Exceeded" - Support and Troubleshooting

CMP - Stack error "User or Group Quota Exceeded" Description  Symptoms Cloud Management Portal, the User tries to launch a Stack and it errors as the "User or Group Quota Exceeded" even the User have Quota available

Environment ServiceNow instance with any version with CMPv2 enabled Steps to Reproduce Log into the instance Create a User and Associate with a Group which is in state Active=True Assign "cloud_admin" & "cloud_designer" roles to the user Impersonate with the newly created User Verify the user could able to launch a stack Navigate >> User Administration >> Groups >>Verify the Group which associated with the Cloud User and modify the state to Active=False Navigate >> Cloud Management >> Cloud Admin Portal >> Govern >> Quotas >> Verify the Min and Max Quota provided to the Group Navigate >> Cloud Management >> User Portal >> Launch a Stack >> Fill the details and click on Submit >> It will error Below error observed in the Sys log checkQuota: Group is not present or Active Groupname , b43d00e5db04a7c0eb4af9771d961943: no thrown erroroutputParams = {"inputMap":{"catalogItemId":null,"contextKey":null,"ciInstanceId":"null", "userData":{"userId":"adeaa5a7db17df00a6a3547adc96191d","userName":"testuser", "groupId":null,"groupName":null,"groups":null,"roles":null} ,"orderId":null,"policyExecutionId":"18d72ad4db9ba7c0a47550d3dc961992","stackId":null,"entityId":"c0c8d2d0db1ba7c0a47550d3dc96190a","formData": Looking at above logs, it is observed that the User is populating correctly but the Group is populating as Null Cause The Group associated with the user is in Active=False state Resolution Log into the instance Navigate >> User Administration >> Groups Filter the Group name in the Name field Click to open the Group and check the Box Active to make the Group Active

Launch the stack and it will be successful