Consumer Chat: consumer lost messages during the Chat - Support and Troubleshooting

Consumer Chat: consumer lost messages during the Chat Description  Symptoms Consumer Chat: consumer lost messages during the Chat

Release All

Environment Consumer Service Portal is installed on the instance and Service Portal redirect setup on the instance

Cause Either provision the user with the needed role that is required on the service portal redirect, or add the new role in the redirect script include file

Resolution Find the portal redirect script include by going to sys_properties.list from the application navigator Search for: glide.entry.first.page.script Get the script include file name from the value. If using out of box script include file, the value is: SPEntryPage().getFirstPageURL()

Go to the script include file System Definition -> Script Includes and search 'SPEntryPage

Find the role setup on getFirstPageURL section and verify the needed roles in this script include and either make sure user has these roles, or add the role that the script include is checking for, to the user

Additional Information KB0686794 - How to setup Service portal redirect KB