How to de-activate a global UI Script if it is preventing access to platform view of the instance. - Support and Troubleshooting

How to de-activate a global UI Script if it is preventing access to platform view of the instance. Issue  Description This article will describe de-activate a global UI Script if it is preventing access to platform view of the instance, even for admin or maint users. This will demonstrate two methods, one in which the sys_id of the record is known, and other in which the sys_id is not known.

Procedure This can be done by accessing the UI Script through "form" and "list" pages of Service Portal.

Method 1: sys_id is known

Login to affected instance which will redirect to Service Portal. Navigate to the form page of Service Portal and locate the the record using the sys_id and table information in the URL: https:// .service-now.com/sp? id =form& table =sys_ui_script& sys_id = De-activate it and save. Method 2: sys_id is not known

Login to affected instance which will redirect to Service Portal. Navigate to the list page of Service Portal and locate the record just the table information: https:// .service-now.com/sp? id =list& table =sys_ui_script From this list, locate the UI Script using Keyword or Name search and de-activate it. Applicable Versions All versions