How to de-activate a global UI Script if it is preventing access to platform view of the instance. Description<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Description This article will describe de-activate a global UI Script if it is preventing access to platform view of the instance, even for admin or maint users. This will demonstrate two methods, one in which the sys_id of the record is known, and other in which the sys_id is not known. Procedure This can be done by accessing the UI Script through "form" and "list" pages of Service Portal. Method 1: sys_id is known Login to affected instance which will redirect to Service Portal. Navigate to the form page of Service Portal and locate the the record using the sys_id and table information in the URL: https://<instance-name>.service-now.com/sp?id=form&table=sys_ui_script&sys_id=<sys_id of the record> De-activate it and save. Method 2: sys_id is not known Login to affected instance which will redirect to Service Portal. Navigate to the list page of Service Portal and locate the record just the table information: https://<instance-name>.service-now.com/sp?id=list&table=sys_ui_script From this list, locate the UI Script using Keyword or Name search and de-activate it. Applicable Versions All versions