Easy import functionality is not available for import_admin users.Issue In earlier versions of our product documentation, there was an incorrect statement that said that the Easy Import feature was available for users with the import_admin role. This has been corrected, see: Easy Import. However, users with this role are not able to view the "Import" UI Action in the context menu of any list and are unable to use the Easy Import functionality. It is only available for admin users.ReleaseKingstonCauseThe reason that the "Import" UI Action is only available for admin users is because the UI Action has a condition that checks for the "admin" role. UI Action: nav_to.do?uri=sys_ui_context_menu.do?sys_id=8be9fda7bf460100e628555b3f07397b Condition: gs.hasRole('admin') && !ListProperties.isRelatedList() && !ListProperties.isRefList()ResolutionIf you need your import_admin users use the Easy Import feature, you can customize the condition to include the import_admin role: gs.hasRole('admin') || gs.hasRole('import_admin') && !ListProperties.isRelatedList() && !ListProperties.isRefList()