"IS Virtual" attribute is not getting updated for virtual machine instanceIssue "Is Virtual" attribute is not set correctly for virtual machine.Even though the CI type that is discovered is VM, it is observed that the attribute is not set.Cause"Is Virtual" attribute will not be set if there is no VMWare keyword in serial number filed of the CI. ResolutionMake sure that the device serial number has "VMWare-" at the beginning. Open the CI record.Right-click on the form headerClick on HistoryIn the list, search for the "Is Virtual" field and see it is manually changed by any other user.Related Links VMware discovery (product documentation)