Variables are deleted when an item is ordered from a custom WebServiceDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms All the records with empty 'cart_item' field in 'sc_item_option' table and all the records in 'sc_item_option_mtom' table are erased Release London Patch 3 Cause This is a known error in the platform and a problem ticket PRB1320482 was created and is fixed Resolution The issue occurs when a custom scripted web service is used to order an item. In scripted web service, if a custom cart name is passed to the cartJS API and the item is ordered using orderNow() api, (i.e)var cart1 = "cart_" + gs.generateGUID() ;var cart = new sn_sc.CartJS(cart1); then that web service deletes all the records with empty 'cart_item' field in 'sc_item_option' table and all the records in 'sc_item_option_mtom' table This issue is logged in the problem ticket PRB1320482 and is fixed. WORKAROUND: The workaround for the issue is to add the following details in the Request body, var cartName = gs.generateGUID();var itemGuid = gs.generateGUID(); request_body.get_portal_messages= "true";request_body.sysparm_cart_name = cartName;request_body.sysparm_item_guid = itemGuid;request_body.sysparm_no_validation = "true";