Updating either the first name or last name of a user record, the name field does not reflect the changes - Support and Troubleshooting

Updating either the first name or last name of a user record, the name field does not reflect the changes Description  Symptoms When updating an existing user record's First Name or Last Name field, the updated value does not reflect in the Name field

Release All

Cause The issue is due to the "Calculated" checkbox being unchecked under the Calculated Value section of "Name" dictionary entry.

Resolution Go to the dictionary entry for the "Name" field for Users table and check the "Calculated" checkbox under the Calculated Value section.

Additional Information Modify dictionary entries - https://docs.servicenow.com/csh?topicname=t_ModifyADictionaryEntryFromAForm.html&version=latest

Dictionary entry form - https://docs.servicenow.com/csh?topicname=r_DictionaryEntryForm.html&version=latest