"Resolve Time" and "Business Duration" fields are empty on Service Catalog Requests and Tasks - Known Error

"Resolve Time" and "Business Duration" fields are empty on Service Catalog Requests and Tasks Description The fields "Resolve Time" and "Business Duration" are empty on sc_request and sc_task table records.

Steps to Reproduce

1. Navigate to sc_task.list or sc_request.list. 2. Select current records. 3. Review the "Resolve Time" and "Business Duration" fields. Observe these are not populated.

Workaround This problem is under review and targeted as a product enhancement in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

As a workaround, edit the Business Rule "Close Ticket" on the table [sc_task], with the following script: current.active = false; current.closed_at = nowDateTime(); current.business_duration = gs.calDateDiff(current.opened_at.getDisplayValue(),current.closed_at.getDisplayValue(),false); current.calendar_stc = gs.dateDiff(current.opened_at.getDisplayValue(),current.closed_at.getDisplayValue(),true);