Service Mapping: Show Network Path missing due to incorrect connections b/w CIs - Support and Troubleshooting

Service Mapping: Show Network Path missing due to incorrect connections b/w CIs Description  Symptoms 'Show Network Path' option doesn't show up b/w CIs in a BSM.

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Cause The issue is due to incorrect ip address connections in sa_network_paths. 2. For example: The issue is witnessed if the connections are created to IP X.X.232.36, and there is no host with this IP in cmdb_ci. Network path calculation requires that CMDB will have a host with this IP. Resolution In this case, discovery was executed on ip address that's not tied to a NIC because of which a random ip is tied to one of the NICs. During Service Mapping, the network connection is tied to the VIP of the entry point. To resolve, we disabled "glide.discovery.enforce_ip_sync" property. After clearing the ip address field on the CI and running discovery took care of populating the field with discovered ip address (xx.xx.xx.36) Now when discovery is complete, we are seeing the "Show network path" option for the connections b/w CIs.