Unable to get the non-english value of translated text field or translated html field when using the email template - Support and Troubleshooting

Unable to get the non-english value of translated text field or translated html field when using the email template Issue  Symptoms Unable to get the non-english value of translated text field or translated html field when using the email template

Release All releases

Cause Out of box, the email variables will be sent using the system language which is English by default.

Resolution While we do not have any officially supported methods to send emails where the email variable is translated to a language other than default system language, please refer to the following community post that provides a customization.

Please note that because this is a community post and it is a customization which is outside the scope of the Customer Support team.

Additional Information https://community.servicenow.com/community?id=community_question&sys_id=2d81136ddbdcdbc01dcaf3231f961904