How to edit Order Confirmation Widget for Service Portal - Support and Troubleshooting

How to edit Order Confirmation Widget for Service Portal Description  Out of box widgets in your ServiceNow instance are read-only by default. The procedure listed below is a way to edit the out of box Order Confirmation widget modal.

Resolution

Navigate to "Service Portal" > "Widgets" in the left side pane of your instance and select "Catalog Checkout"

Clone the Catalog Checkout widget and give it a unique ID and name.

Make any edits needed to this cloned widget (html, css, js etc...) and save. Clone the "SC Catalog Item" widget (since this is what calls the checkout widget modal) and give it a unique ID and name In this cloned widget, do a search for "sc-checkout" (2 entries) and replace those values with the id of the cloned "Catalog Checkout" widget. It should be in the "server script" portion Edit the Service Portal page, "sc_cat_item" in the page designer to replace the "SC Catalog item" widget with the new cloned version.

Save and test to be sure that everything is working as expected. Additional Information A similar process can also be used to edit other out of box widgets for Service Portal. You will just need to identify the widget and navigate to it within the Service Portal Widget Module.

For more info on Service Portal, see: https://docs.servicenow.com/csh?topicname=c_ServicePortal.html&version=latest