How can I disable the "Create HR Case" action from the Connect Support chat window - Support and Troubleshooting

How can I disable the "Create HR Case" action from the Connect Support chat window Issue  Description How can I disable the "Create HR Case" action from the Connect Support chat window?

Procedure The "Create HR Case" button is a unique UI action for the connect support platform and so cannot be found on the normal UI actions table - but rather on the connect_action table:

.../connect_action_list.do

From that connect_action table list, you should be able to identify the record for the "Create HR Case" action for the support chat window:

.../connect_action.do?sys_id=fb0370019f22120047a2d126c42e706f

It does not appear possible to simply "disable" this button via an "Active" checkbox. The options are: 1. [recommended] edit the condition so that it will not appear for your users 2. Delete the record

Note: Modying these out of box records may will prevent future updates to apply as they will be considered customized data.

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