Reference field displayed as a drop down choice list returns incorrect number of records - Support and Troubleshooting

Reference field displayed as a drop down choice list returns incorrect number of records Description  Symptoms Reference Field as drop-down choice field using attribute ref_auto_completer=AJAXReferenceChoice does not return the expected number of records in drop down

Resolution Increasing the default value of the property "glide.xmlhttp.max_choices" from 15 to the value you require will resolve the issue

1)Log into the instance as a user with the admin role

2)Navigate to system definition > system properties

3) In the filter, search the term and open the corresponding record:

name is glide.xmlhttp.max_choices

4) increase the value to your desired amount

5) save the record

Additional Information Refer to the following documentation which describes the process regarding displaying a reference field as a choice list

https://docs.servicenow.com/csh?topicname=t_DisplayTheRefFieldAsAChoiceList.html&version=latest