Save button is not showing up on the form widget under the Service PortalDescription Symptoms While viewing any record (such as an incident) through the form widget (id=form), the Save button does not show up which is usually seen at the end of the form. Cause There is a UI action that is called through the widget to populate the Save button on the form.https://<instance_name>.service-now.com/sys_ui_action.do?sys_id=42df02e20a0a0b340080e61b551f2909 When there is a UI Action Visibility set for the UI action for a specific view (such as the default view), the button becomes visible for only that view.Now, the service portal opens up a record in the service portal view. Due to the above-mentioned UI Action visibility rule, the button does not appear on the service portal. Resolution 1. Go to the below URL to check the Visibility imposed on the UI action: https://<instance_name>.service-now.com/sys_ui_action_view_list.do?sysparm_query=sys_ui_action%3D42df02e20a0a0b340080e61b551f2909%5E 2. Check if there are Visibility already set for the UI Action for any other view and if so, create a visibility entry for the Service Portal view as well in order to allow the UI Action to appear on the portal. If there is a UI Action Visibility set to Exclude the Service Portal view, revert it. Additional Information Find more on UI Action Visibility here: https://docs.servicenow.com/csh?topicname=c_UIActions.html&version=latest