Redirect (g_processor.redirect) function is not workingIssue Redirect (g_processor.redirect) Function is not working.CauseThe issue is because the Processor set is not recognising the URL without the '.do' suffix. OOB there is no other way without using '.do' in the URL.ResolutionWe can achieve this by using a macro , but using the macros we cannot pass the values to the field instead can directly populate the truncate value of the link. To use this follow the below steps : 1) Goto UI macros , click on New 2) Create a new UI Macro by passing the hyperlink you would want to be displayed , this again will populate the value by default on all incidents: <style> a { margin-left: 100px; } </style> <a href="<link>" target="_blank">Knowledge Article : KB0550768</a> 3) Now navigate to Formatters , click New 4) In the formatter field give the " UI macro " name you create 5) Now open the incident it will display the KB article link