Templates are not applied when the template name contains the symbol "+" - Known Error

Templates are not applied when the template name contains the symbol "+" Description Templates are not applied when the template name contains the symbol "+". Removing the "+" symbol makes the template HTML/URL encoder work correctly again.

Steps to Reproduce

Navigate to System Definition > Dictionary and click on New to create a reference field in the kb_knowledge table as follows: Table : kb_knowledge Type : Reference Column label : Applicable template Column name : u_applicable_template Reference : sys_template Save. Navigate to System Properties > All Properties and search for glide.knowman.create_incident_link . Fill the property value as below: incident.do?sys_id=-1&sysparm_template=$[HTML:knowledgeRecord.u_applicable_template.name]&sysparm_stack=knowledge_home_launcher.do Save. Navigate System Definition > Templates and click on New to create a template as follows: Name : Test + Table : Incident Template : Short description = Template test Save. Open an existing article. Set the applicable template "Test +". Save. Click on Create Incident . Observe "Test +" template is not applying on the incident form, so 'Short description' is not set as "Template test".

Workaround After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience.