User account is unable to "get" values from catalog task tableIssue <!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> User account with rest role is not able to "get" values from catalog task table Log in to the instance Create any user give him Rest_Api_Explorer and Rest_Service Roles Go to Rest API explorerRetrieve A RecordGive Table Name: sc-Request; Sys_Id of the recordSend = It will not fetch the data, ACL restricts the record retrieval CauseACL will restrict access to the sc_request table and it requires ITIL role to have read access to the sc_request tablehttps://<your-instance>.service-now.com/sys_security_acl_list.do?sysparm_query=sys_idSTARTSWITH7de6fcdfc0a8016636b1f514985adc07&sysparm_first_row=1&sysparm_view= ResolutionTo retrieve the catalogue data, user must have ITIL roles.