How to automatically redirect users who navigate to any CMS pages to Service Portal - Support and Troubleshooting

How to automatically redirect users who navigate to any CMS pages to Service Portal Issue Explore options to automatically redirect users from a content management site (CMS) page to Service Portal. This ensures that users of a legacy CMS are redirected to and continue using the Service Portal.

Process Use any of these three options to implement the automatic redirect to Service Portal:

Option #1

Modify the layout (which is just a UI macro) of the CMS page to contain the following code:

To do this:

Go to the CMS home page. In the default layout, under the Layout field, find CMS 1 Column . Select the i icon to go to that UI macro. At the bottom of the XML script, but before the part, insert the following code"

window.location.replace("/the_sp_suffix")

Option #2

Create a custom global UI script that redirects when it detects a URL containing /your_cms_suffic.

For detailed steps, refer to this community post .

Option #3

Modify the CMS pages to have a container by adding a content block that displays a redirect message. The link should contain the link to the Service Portal page (that is, /sp).

Release Applicable to all versions that use CMS and Service Portal