Configuring/Disabling @mention behaviourDescriptionThere's currently no out-of-the-box supported way to change the behavior of the @mention feature to: Not return users who can't see the record.Limit the @mention feature to certain roles, e.g. only users with the itil role.Disable the @mention feature.Release or EnvironmentJakarta, Kingston, LondonAdditional InformationThere might be a way to implement a customization to disable the @mention feature or restrict it to certain roles based on a workaround described in this Community article: How to Disable Activity Stream Mentions in Helsinki Since this would be customization, ServiceNow does not support such a workaround.