Configuring/Disabling @mention behaviourIssue There's currently no out-of-the-box supported way to change the behavior of the @mention feature to: Not return users who can't see the record.Limit the @mention feature to certain roles, e.g. only users with the itil role.Disable the @mention feature.ReleaseAll VersionsResolutionThere might be a way to implement a customization to disable the @mention feature or restrict it to certain roles based on a workaround described in this Community article: How to Disable Activity Stream Mentions in Helsinki ** NOTE: Since this would be customization, ServiceNow does not support such a workaround. ** Related LinksIdea Portal: Ability to disable @mentions in work notes/additional comments Documentation: Activity streams @Mentions