Poppulating requested_for field on request/RITM form with the user selected value on the catalog form - Support and Troubleshooting

Poppulating requested_for field on request/RITM form with the user selected value on the catalog form Description

Out of Box requested_for in sc_request is user created the request. The Value comes from the dictionary settings for requested_for in the sc_request table as the dynamic filter used is "Sender".

Resolution Create a new business rule as below -

When to run: Before (Insert)

Table : sc_request

Assumption : we have u_requested_for variable on the catalog item

(function executeRule(current, previous /*null when async*/) {

var grRITM = new GlideRecord('sc_req_item');

grRITM.addQuery('request', current.sys_id);

grRITM.query();

while (grRITM.next())

{ if (!JSUtil.nil(grRITM.variables.u_requested_for))

{

//considering u_requested_for is a variable on form & is not empty

current.requested_for = grRITM.variables.u_requested_for;

}

grRITM.update();

}

})(current, previous);

Additional Information This is the part of customizations and would be owned by the customer.