Task SLA is getting cancelled when it should be completedIssue Task SLA (Service Level Agreement) is getting cancelled when it should be completed Tried removing the active = true condition from the task SLA but the issue persisted* The incident Status dictionary values as the SLA stop condition consisting of Incident Status* Enabled the business rule to debug and SLA logging to find out the business rule AA set State cancelled in SLA is responsible for changing the state of task SLA to cancelled.CauseCustomized Business Rule - AA set State cancelled in SLA is responsible for changing the state of task SLA to cancelled.ResolutionTo check which script is causing the unexpected results in SLA behaviour - Enable the business rule to debug and SLA logging to find out the business rule AA set State cancelled in SLA is responsible for changing the state of task SLA to cancelled.