How to limit the Configuration Class choices within the "Add Affected Configuration Items" popup form that comes up on Affected CI related list - Support and Troubleshooting

How to limit the Configuration Class choices within the "Add Affected Configuration Items" popup form that comes up on Affected CI related list Description  Symptoms The Configuration Class choices (or records that show when the lookup icon is clicked) that show up on the "Add Affected Configuration Items" popup form that comes up on the Affected CI related list via the Add button show all configuration classes in the system.

Release All releases

Cause This is expected behavior that the list shows all the configuration classes found in the instance.

Resolution Unfortunately, this is no out-of-box way to modify this list to filter to only show specific configuration classes as the query itself is hard-coded in the backend system.

Customers may visit the following community post for a customization that can be done to get a desired behavior:

Filter the Configuration Class in the Add Affected CIs overlay for Change

Please note that this is a customization which falls outside of Customer Support support scope and will be used at one's own risk.