Reference field displays sys_id instead of display value on tableIssue Learn how to configure a reference field to display the display value instead of the sys_id on a table Symptoms Reference field shows sys_id values instead of display values Release Release: All currently supported releases Cause The reference lists use the "sys_ref_list" view, which requires configuration to display the correct columns Resolution Navigate to System UI > ViewsSearch and select sys_ref_listIn the "List" related list, search for the table you are referencing and open the recordGo to related lists and locate the "List Elements" related listThe elements are the columns that are displayed on the list when you click on the reference icon. You will need to add/remove as desiredTo add the desired column to the list, click new or edit an existing recordThe "Element" field value should be set to the name of the desired field. For example, if you are referencing sys_user table, you can set the user_name field as one of the columns Related Links List Administration