Approval and rejection ignored by workflow or notification - Support and Troubleshooting

Approval and rejection ignored by workflow or notification Issue  Workflow still progressing even when user approved or rejected

Workflow skipped approval activity results

Did not received any approval or rejection notification

Cause There is a custom before query business rule preventing access to the record, sysapproval_approver, or sysapproval_group table

Resolution 1. As an administrator, turn on 'Debug Business Rule (Details)' by selecting it from the application navigator

2. Perform the approval or rejection on the record. Check the debug logs generated after the problematic approval step. The logs should include all business rules that ran after your have approved or rejected the record.

3. Check if there were any Before query business rules

Try deactivating the business rule to test if this is the only cause of your issue