<h2>Business service - Cannot create new business service as the 'new' button/action is missing</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><p style="padding-left: 40px;">While in a domain separated instance, if we navigate to 'Business Service' under 'Service Mapping', there is no option to create a 'new' business service.</p></section></div><div ><h3 >Release</h3><section><p style="padding-left: 40px;">Any release which supports Service Mapping</p></section></div><div ><h3 >Resolution</h3><section><p class="p1" style="padding-left: 40px;">*This is expected behavior.</p> <p class="p2" style="padding-left: 40px;">In a domain separated environment, the creation of business service is permitted while in a LEAF DOMAIN. So, a user will not see a 'NEW' button while in the GLOBAL domain or any non-leaf domains.</p> <p class="p2" style="padding-left: 40px;"> The product has been designed in a way that while the instance is domain separated, the business services are expected to be independent to each of the domains, serving the specific purpose of the domain, using the domain-specific MID servers and the CIs.</p></section></div><div ><h3 >Related Links</h3><section><p class="p1" style="padding-left: 40px;">UI action that controls the visibility of 'NEW' option:</p> <p class="p1" style="padding-left: 40px;"><span style="font-family: 'courier new', courier;">https://<Instance_Name>.service-now.com/sys_ui_action.do?sys_id=e4a0b812c31031001c13587981d3ae0e&sysparm_view=&sysparm_record_target=&sysparm_record_row=1&sysparm_record_list=sys_idCONTAINSe4a0b812c3103%5EORDERBYorder&sysparm_record_rows=1</span></p> <p class="p2" style="padding-left: 40px;">If the function "<span style="font-family: 'courier new', courier;">isBusinessServiceCreationPermitted()"</span>, if returned true, only then the 'new' button is shown.</p> <p class="p2" style="padding-left: 40px;"><br /></p></section></div></article></div>