Service Mapping Discovery fails with No inclusion connection created from CI (type: cmdb_ci_appl_sharepoint). - Support and Troubleshooting

Service Mapping Discovery fails with No inclusion connection created from CI (type: cmdb_ci_appl_sharepoint). Description Symptoms No inclusion Error could be encountered for any CI type during business service discovery which contains entry points other than the "cmdb_ci_endpoint_tcp" entry point.

Release Kingston Cause Technically, the No inclusion connection message is being called from this Mapping Discovery Command "Map Accuracy - Check inclusion Connections are created" https:// .service-now.com/sa_mapping_ext_commands_list.do?sysparm_query=nameLIKEinclusion&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true Once we open the "Map Accuracy - Check inclusion Connections are created" verify Lines: 53-60. if (isMapAccuracyProblem) { var status = result.getStatus(); if (status != null && status.isSuccessful()) { var ex = new Packages.com.snc.sw.exception.ConfigurationException (Packages.com.snc.sw.exception.ExceptionCode.MAP_ACCURACY_MISSING_INCLUSION_CONNECTIONS, 'No inclusion connection created from CI (type: ' + ciType + '). Please check the correctness of the incoming connection and the pattern'); status.addAdditionalError(ex); logger.debug('Adding map accuracy error');

We check if there are inclusion connections for the elements that have containment rules and patterns associated with the contained items and the entry point type is not cmdb_ci_endpoint_tcp. In case there is no inclusion connection, we receive the error message

"No inclusion connection created from CI (type: ' + ciType + '). Please check the correctness of the incoming connection and the pattern". Resolution Validate the data collected by the discovery on the CI type and if all the information is captured. Add the CI type to the exclude list in the property "map_accuracy_errors_ci_types_to_exclude" , to exclude the CI type from this check and we will not get this error message for these CIs. https:// .service-now.com/ecc_agent_property_list.do?sysparm_query=nameSTARTSWITHmap_accuracy_errors_ci_types_to_exclude&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true