Service Mapping Discovery fails with No inclusion connection created from CI (type: cmdb_ci_appl_sharepoint).


Description

Symptoms


No inclusion Error could be encountered for any CI type during business service discovery which contains entry points other than the "cmdb_ci_endpoint_tcp" entry point. 

         

Release


Cause


https://<instance_name>.service-now.com/sa_mapping_ext_commands_list.do?sysparm_query=nameLIKEinclusion&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true 
if (isMapAccuracyProblem) {
var status = result.getStatus();
if (status != null && status.isSuccessful()) {
var ex = new Packages.com.snc.sw.exception.ConfigurationException
(Packages.com.snc.sw.exception.ExceptionCode.MAP_ACCURACY_MISSING_INCLUSION_CONNECTIONS,
'No inclusion connection created from CI (type: ' + ciType + '). Please check the correctness of the incoming connection and the pattern');
status.addAdditionalError(ex);
logger.debug('Adding map accuracy error');

 

 

"No inclusion connection created from CI (type: ' + ciType + '). Please check the correctness of the incoming connection and the pattern". 

Resolution


https://<instance_name>.service-now.com/ecc_agent_property_list.do?sysparm_query=nameSTARTSWITHmap_accuracy_errors_ci_types_to_exclude&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true