Server Discovery - No Mem or CPU data returned due to snc_payload_processedDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms After discovering a Windows Server there is no CPU or Memory on the CI record. The input on the ECC queue record shows "snc_payload_processed" Release All Cause The discovery job runs successfully however the WMI Probe for "Windows - CPU / Memory" is set to cache results Resolution It is highly suggested that you perform the following in your test environment first before changing this in production: You can turn off caching on this probe directly by going to the probe and unchecking "Cache results" here: https://<instance-name>.service-now.com/discovery_probes_wmi.do?sys_id=b141fd470a0a0ba5001d3c32c7d834fb Additionally you can change the caching globally you can go to "Discovery Definition >> Properties" in your navigation filter. On this page if you search for "cache" you'll see where you can deselect the "Yes/No" checkbox. When checked this is set to yes. https://<instance-name>.service-now.com/system_properties_ui.do?sysparm_title=Discovery%20Properties&sysparm_category=Discovery This is the System Properties direct link:https://<instance-name.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=68b748eddf511100079367f53df2635e Additional Information This is the System Properties direct link:https://<instance-name>.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=68b748eddf511100079367f53df2635e