Unable to make multiple check box variables mandatory for a Service Catalog item


Description

Symptoms


Unable to make multiple check box variables mandatory for a Service Catalog item

Release


All releases

Cause


This is expected behavior for multiple check box variables for a catalog item. As stated in the following DOC:

If any check box variable in the group is both visible and mandatory, the entire group becomes mandatory

Resolution


Add a Container Start and a Container End variable to hold the check box variable

Additional Information


https://docs.servicenow.com/csh?topicname=r_VariableTypes.html&version=latest