"Requested Record not found" error coming after impersonating any userDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms Impersonator role is not working properly. When impersonating users who have HR read/write roles they are unable to view the HR tickets on portal, message shows up - "Requested Record not found" Cause "sn_hr_core.impersonateCheck" system property value Resolution There is a system property - sn_hr_core.impersonateCheck which if set to true creates these issues /nav_to.do?uri=sys_properties.do?sys_id=7a5330019f22120047a2d126c42e70f0 As documented: HR Properties sn_hr_core.impersonateCheck : Check Yes to prevent a user impersonating another user with higher access from viewing or editing sensitive information. Since this was set to true, following OOB ACL will fail due to which issue happens- /sys_security_acl.do?sys_id=3a5370019f22120047a2d126c42e7005 Set this property to false and clear the cache to fix the issue.