Fields are not getting translated to the correct language on the form view - Support and Troubleshooting

Fields are not getting translated to the correct language on the form view Issue  When opening any task form (i.e.: incident, change, problem, demand), some of the fields may not get translated to the selected language in the instance (i.e.: Brazilian Portuguese), and still show in default English. Some other fields are successfully translated, causing a confusing user experience.

Resolution 1 - Enable I18N Debugging.

2 - Check for the translation prefix on the field labels. The prefix will tell which field is causing the translation to fail:

For the prefix TRF, navigate to System Localization > Translated Names / Fields. For the prefix MSG, navigate to System Localization > Messages. For the prefix GMLD, navigate to System Localization > Field Labels. For the prefix TRT, navigate to System Localization > Translated Text. For the prefix CHC, navigate to System Localization > Choices. 3 - Navigate to Field Labels, and sort with the table and field name.

4 - Check the language and the translated text.

5 - If the translation is not present, create a new translated text for the field label.

6 - Alternatively, some translations need to be manually corrected if the language is correct but the translated text is not in line with the customer instance requirement.