[Pwd Reset - AD] Password Reset credential store setup errors "Error! 'Authentication failure(s) with available Windows credentials from the instance. ' " - Support and Troubleshooting

[Pwd Reset - AD] Password Reset credential store setup errors "Error! 'Authentication failure(s) with available Windows credentials from the instance. ' " Issue  Symptoms While configuring the credential store for Password Reset AD and using the " Save and Test Connection " UI Action we may encounter the following error message:

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Error! 'Authentication failure(s) with available Windows credentials from the instance.

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Release All Releases.

Cause When we try the " Save and Test Connection " we trigger a test workflow and that will send a query to the target host using the MID Server. During this, the MID Server will try the credentials defined in the Orchestration credentials table. If all of the credentials (in this case Windows type as it is for AD) fail then it will try the MID Server service local account. If all of these are failed then it will throw the mentioned error message.

Resolution Make sure you add/create a valid credential for the AD Host and tested it using the "Test Connection". (Here the type of credential would be Windows). See our documentation for more details: Integrate Password Reset with your Active Directory service

Additional Information Windows credentials

Configure the connection to a credential store for the Password Reset processes

Password Reset admin guide