'onSubmit script error: ReferenceError: func is not defined' when saving or submitting catalog task - Support and Troubleshooting

'onSubmit script error: ReferenceError: func is not defined' when saving or submitting catalog task Description  Symptoms Error : onSubmit script error: ReferenceError: func is not defined

Cannot save or submit Catalog Tasks

Cannot save or submit Requested Items

Cause Custom onSubmit or onChange client script on the associated catalog item.

The client script contains invalid element that cannot be found on catalog task or RITM form but the checkboxes 'Applies on Requested Items' or 'Applies on Catalog Tasks' are ticked

Resolution Issue can happen due to a custom onSubmit or onChange client script on the Catalog item.

Check for custom client scripts on the catalog item and see if the variables should be present in Requested Item or Catalog Task

If not, untick checkboxes 'Applies on Requested Items' or 'Applies on Catalog Tasks' on the client script

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