When viewing list of KB articles, knowledge Status is blankDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> <!-- table.tocTable { border-top-color: #242424; border-right-color: #242424; border-bottom-color: #242424; border-left-color: #242424; background-color: #030408; } table.noteTable { border-top-color: #242424; border-right-color: #242424; border-bottom-color: #242424; border-left-color: #242424; background-color: #030408; } table.internaltable th { border-top-color: #202020; border-right-color: #202020; border-bottom-color: #202020; border-left-color: #202020; background-color: #030408; } table.internaltable td { border-top-color: #242424; border-right-color: #242424; border-bottom-color: #242424; border-left-color: #242424; color: #e1e0dc; } .title { color: #de5057; } h1 { color: #de5057; } h2 { color: #b9b5ad; } h3 { color: #e1e0dc; text-decoration-color: initial; } h4 { color: #b9b5ad; } h5 { color: #e1e0dc; } h6 { color: #e1e0dc; } --> Symptoms Knowledge status column (workflow_state) is blank when viewing a list of articles. Release Kingston Patch 5 Cause The column is being populated by the workflow stages based on the sys dictionary type Resolution This behavior is expected OOB however, there is a way to change what 'Type' the column is which can change how the status field is displayed. Modify the sys_dictionary Type field from workflow to choice and the column will display as whatever state the record displays. Additional Information **NEXT STEPS** 1. Navigate to the kb_knowledge list view.2. Right click on any of the column headers then click Configure > Dictionary.3. Find the 'Status (Search for status in the 'Column label' column)' record and open it.4. Change the type from 'Workflow' to 'Choice' then click save5. Navigate back to the kb_knowledge list view and observe that the Status column has the status value populated.