Purchased app not listed in the downloaded app list - Support and Troubleshooting

Purchased app not listed in the downloaded app list Issue

Purchased application is not listed in the Downloads tab in System Application ---> Applications module.

Cause Check the system property "sn_appclient.repository_base_url" value. It is possible that, it has the default value "http://localhost:8081/" instead of proper value as "https://apprepo.service-now.com/".

Resolution Set the system property "sn_appclient.repository_base_url" value to "https://apprepo.service-now.com/" and manually run the schedule job "Check Scoped App Author Config Changes".