GlideSystem method isInteractive() always returns 'false' when logged in using Mobile app. - Support and Troubleshooting

GlideSystem method isInteractive() always returns 'false' when logged in using Mobile app. Issue  Overview Glide System method 'isInteractive' returns false in ServiceNow mobile application although user has logged in using userID, password from login screen in mobile UI and the session is active.

GlideSystem API (gs.isInteractive()) returns false when user logs in using mobile application The isInteractive() method checks if the current session is interactive. An example of an interactive session is when a user logs in using the log-in screen. An example of a non-interactive session is using a SOAP request to retrieve data.

To know more about this API refer isInteractive() - Developer API

However, this method always returns 'false' for a user who is logged in using ServiceNow mobile application. The reason is that the mobile interface all use REST API calls to get their data and as there's no persistent session, (which is the definition of interactive).

Example In general, the method isinteractive() is used in business rules to determine if it is as an actual user [or] a web service call that is performing an update/insert action on a table. But we should be wary of using this on mobile since it always returns false.