Reports showing as patterned colors (for bar chart) / black coloured (line chart) instead of solid colors/ multi-colored (respectively) for some users - Support and Troubleshooting

Reports showing as patterned colors (for bar chart) / black coloured (line chart) instead of solid colors/ multi-colored (respectively) for some users Description  When viewing a report, some users face the issue that all the lines for line chart are presented in black color/ for bar chart the columns are shown as striped colors.

Cause This is configured on the instance as per Accessibility standards. The Now Platform is designed to be as accessible as possible without user modification or setting changes. There are several color and style changes that make the platform more accessible.

Resolution If the above is not required, you can disable the 'Data Visualization Pattern'. By default in OOB, this is set disabled. Data Visualization Pattern toggle button can be found from the top-level settings (the Gear icon at the top right ) > General.

Additional Information The above step updates the user preference for the user to glide.ui.report.accessibility.patterns to false. By default, this is set to true. So, to disable this user preference for all users, it can be false, and System checkbox should be checked.

Click here for more information accessibility and compliance on the ServiceNow platform.

Click here for more information about the system settings for the user interface (UI).