Work notes checkbox is grayed out in Personalize Form header menu popup - Support and Troubleshooting

Work notes checkbox is grayed out in Personalize Form header menu popup Issue  Symptoms Users are unable to uncheck Work Notes field in Form Personalization from the header menu popup and set it as a user preference so that Work Notes are not displayed on the form

Release Any release

Cause Currently by system design to ensure Work Notes field is always available on the form as long as it is part of the Form Configuration

Resolution Please note that the Work Note field check box in Personalize Form is grayed out at the base code level and is by design. It is not possible to edit this checkbox when grayed out by the system.

Here is more information in the docs link below regarding this:

"Some checkboxes are gray and selected. These check boxes indicate fields that cannot be hidden because they are required or are already hidden by UI policies or client scripts"

Additional Information Personalize a Form