Asset 'Assigned To' was cleared due to asset state changingIssue <!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } table tr td { padding: 15px; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } hr{ border-top-width: 1px; border-top-style: solid; border-top-color: #cccccc; } ul { list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> There is a notofication message "Asset 'Assigned To' was cleared due to asset state changing", when you do a bulk update on cmdb_ci records CauseThe message you are seeing is from an out of the box business rule "Clear Assigned To on update" https://<<instance>>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=594e2e93ef02200035c61ab995c0fb59 This business rule is triggered whenever there is an update on the asset record and if the following condition satisfies: (!current.assigned_to.nil()) && ((current.install_status == 2) || (current.install_status == 6) || (current.install_status == 9)) Current assigned to field is not empty AND current install status is "on order" OR Current install status is "In stock" OR Current install status is "In transit" If either of the above three conditions satisfies, the assigned_to field is set to empty.