Order guide name is not translated for non-English languages in service portal - Support and Troubleshooting

Order guide name is not translated for non-English languages in service portal Issue  When accessed in Service Portal, an order guide name is not translated for non-English languages, as well as for record producers or normal catalog items. However, this does not happen on the normal platform service catalog.

Release All releases

Cause This is because the name field on the sc_cat_item table is not Translated Text type.

Resolution To fix this:

On the sc_cat_item table, in the name field, change the field or dictionary type to Translated Text. Make sure the following attribute is included in the field: serializer=com.glide.script.TranslatedTextXMLSerialize Related Links For more information, see the product documentation on Translation tables.