Knowledge manager unable to publish knowledge articleIssue A knowledge base manager may notice that they cannot publish articles they don't own; this is expected behavior. Review this article for additional information. Out of the box, the Publish UI action can only be seen by Admin, KB Owner, and revisor. This can be seen in the condition of the UI action:new KBKnowledge().canPublish(current) This is checking the can publish function which is called in the script include KBVersioningSNC. Here is the function checked: /*** Checks whether this record can be published by the user** @param GlideRecord: current* @return Boolean**/canPublish: function(current){if(current.workflow_state!='draft')return false;if(!this._knowledgeHelper.canContribute(current))return false;if(this._isReviser(current))return true;if(this.isOwnerOrAdmin(current))return true;return false;}, This code is looking for a user who is the revisor (generally the author) or the KB owner or Admin. However, the managers are the users who can approve the publishing of a record. For example, once one of the previously mentioned users clicks Publish, this kicks off the approval process and sets the article in a state of Review. From this stage, the managers can approve the publishing of the article which then sets the article to the Published state. This can be seen in the procedure steps found in Approve and article that is being reviewed product documentation: Navigate to All > Knowledge > Articles > Unpublished.Open an article in the Review state and review the text.In the Approvals related list, click Requested in the State column to display the Approval form for the article.Click Approve. The system displays the Knowledge form. The version number of the article increments to the next whole number (for example, from 2.02 to 3.0), and the state changes to Published. With the approval workflow, when a user clicks the Publish ui action, this does not actually publish the article. This instead kicks off the approval workflow and places the article in Review. Once an approver (ex: KB Owner/ KB Manger) approves this request, the record then changes to Published.