Unable to create HR cases either from UI Page "case_creation" or via ChatDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms We have an OOB UI page called "case_creation" that assists in creating HR cases. This can be either explicitly loaded via "sn_hr_core_case_creation.do" or via Collaboration chat. You may face occurrence of this issue where the page loads nothing (blank white) with the following browser console error: angular_includes_1.4.jsx?v=03-02-2018_1305:8 Uncaught Error: [$injector:modulerr] http://errors.angularjs.org/1.4.8/$injector/modulerr?p0=caseCreation&p1=Error%3A%20%5B%24injector%3Amodulerr%5D%20http%3A%2F%2Ferrors.angularjs.org%2F1.4.8%2F%24injector%2F...... Release Jakarta, Kingston, London. Environment UI15. Cause - The UI16 plugin was not activated. Resolution Installation of UI16 plugin is required for the UI page to work. It is not necessary to use the UI16 theme/ui, but the plugin is necessary to load angular on the case_creation ui page.It's not actually necessary to use UI16 features and you can completely disable it by following the below steps: On filter navigator, go to "User Administration" > "User Preferences".Look for the record with name "use.concourse".Notice it's value is "true". Set this to "false" => logout and log back in.You will see that your UI will be in UI15 mode.