Unable to create HR cases either from UI Page "case_creation" or via Chat - Support and Troubleshooting

Unable to create HR cases either from UI Page "case_creation" or via Chat Issue  Symptoms We have an OOB UI page called " case_creation " that assists in creating HR cases.

This can be either explicitly loaded via " sn_hr_core_case_creation.do " or via Collaboration chat.

You may face occurrence of this issue where the page loads nothing (blank white) with the following browser console error:

angular_includes_1.4.jsx?v=03-02-2018_1305:8 Uncaught Error: [$injector:modulerr] http://errors.angularjs.org/1.4.8/$injector/modulerr?p0=caseCreation &p1=Error%3A%20%5B%24injector%3Amodulerr%5D%20http%3A%2F%2Ferrors.angularjs.org%2F1.4.8%2F%24injector%2F ... ... Release Jakarta, Kingston, London.

Environment UI15.

Cause - The UI16 plugin was not activated.

Resolution Installation of UI16 plugin is required for the UI page to work. It is not necessary to use the UI16 theme/ui, but the plugin is necessary to load angular on the case_creation ui page. It's not actually necessary to use UI16 features and you can completely disable it by following the below steps: On filter navigator, go to " User Administration " > " User Preferences ". Look for the record with name " use.concourse ". Notice it's value is " true ". Set this to " false " => logout and log back in. You will see that your UI will be in UI15 mode.