How to hide the "New" button on the lists in Service portal?Issue In the Service Portal, list widgets often display a “New” button that allows users to create new records. However, some use cases require this button to be hidden on the portal while keeping it visible for users accessing the same list through the backend UI (Platform View). ReleaseAll supported ServiceNow releases.ResolutionTo hide the “New” button only in the Service Portal: Identify the list widget where the button should be hidden.CTRL + Right Click on the Widget and Select Instance in Page EditorIn the Additional options (JSON format) field, update the following configuration: { "show_new": { "displayValue": false, "value": false } } Save the changes. This update will hide the “New” button in the Service Portal view but retain it in the backend (Advanced View). Related LinksUnderstanding Service portal widgets