Business rule triggering emails for low survey scoresIssue Business rule triggering emails for low survey scores.CauseCustom business rule is checking for low numbers (less than 5), but good feedback has a value of 1. ResolutionThe behavior seen is due to the numbers being checked by custom business rule while(ts.next()){if (ts.actual_value < 5)email_send = true;}} if (email_send == true){gs.eventQueue('survey.low.notify',current,gs.getUserID(),gs.getUserName()) However, the assessment metrics implemented here work the opposite direction. A good survey score is set to 1, where a poor survey score is set to 5. This can be seen on the assessment metric records.