Count of numbere of catalog items is not shown next to Categories in Service Portal on sc_home/sc_category page


The Count of catalog items is missing next to Categories on Service Portal sc_catagory page.


Release or Environment

Kingston and later releases


From Kingston release by default, the badge of categories is disabled ("Omit Badges" Instance Option is checked for the Categories widget)


To resolve this, please follow the steps outlined below: 
1) Navigate to the page where the numbers are not showing 
2) Place the mouse over the Categories widget, hold CTRL and right click the widget 
3) Select "Instance Options" from the context menu 
4) Uncheck the Omit Badges checkbox and click the Save button 

The numbers should now appear as expected.