Restrict addition of attachments to specific users on an instanceIssue Learn how to restrict the capability to add attachments to specific users on a ServiceNow instance by configuring a system property to allow only designated roles. Release Release: All currently supported releases Cause The ability to restrict attachment creation is controlled by the glide.attachment.role system property, which defaults to "public" (no restrictions). Administrators can modify this property to specify roles allowed to add attachments. Resolution Log into the instance with an account having admin rights.Navigate to System Properties > Security.Locate the List of roles that can create attachments section.In the text field below, add comma-separated role names (no spaces) to restrict attachment creation. For example: itil,knowledge.Click one of the Save buttons (top or bottom of the page). Note: The default value "public" or a blank value indicates no restrictions. Creating a group (e.g., attachment_users) and associating it with roles/users is an optional method to manage access. Related Links https://docs.servicenow.com/csh?topicname=r_AdministeringAttachments.html&version=latest#ariaid-title7https://support.servicenow.com/kb_view.do?sysparm_article=KB0718491