Unable to create new ldap server


Description

When trying to create a new LDAP Server, receiving this message: "You are either not authorized or the cart item is invalid."

Cause

The "New LDAP Server Catalog Item" is missing from the sc_cat_item table: 
https://<instance_name>.service-now.com/sc_cat_item_list.do?sysparm_query=nameLIKEldap 


Resolution

Restore the "New LDAP Server" catalog item by importing the OOTB record attached to this KB: 

sc_cat_item_producer_51b5d9170a0a0b0c00b519afdeb51697.xml