UI Actions missing from form or list - Support and Troubleshooting

UI Actions missing from form or list Description  When loading a task form or list, certain UI (User Interface) Action configured for that table to appear may be missing.

Cause Another UI Action has been created with the same action name, and set it to override the one which is now missing from the form / list.

Resolution Remove the value from the Overrides field, from the custom UI Action which is overriding the missing one.

Additional Information The sys_overrides field is used by domain separation, to specify if a UI Action is overriding a similar one which is a higher domain in the tree.

Administrators may get confused and think that, in order to override the UI Action in the parent table (i.e. task > incident), they would need to set the sys_overrides field with the value of the UI Action from the parent table. This is incorrect, since both of the UI Actions are on the same domain (global), and the overriding is between tables, not between domains.

Creating a UI Action on a child table will already override the parent table, so nothing else needs to be configured for that to happen.