Why do i see sys_id in my cart bundles instead of name ? - Support and Troubleshooting

Why do i see sys_id in my cart bundles instead of name ? Issue  Description Sometimes in the cart bundle customer report that they see sys_id instead of the name of the bundle itself. The reason is the name of the bundle was not present in the first place.

Procedure 1. There is a new record getting inserted into sc_cart table for the user and so this is getting added as a bundle with that name. Because the name is sys_id, in service portal it shows as SysID.On modifying the cart name that gets reflected in service portal bundle also gets changed. 2. The record gets created in sc_cart table when 'glide.sc.enable_order_now' system property is set to true.

3. Set this property to false in order to make sure that no sys_id is not seen in the bundle on the portal

Applicable Versions Jakarta,Kingston,London

Additional Information For more information on the SC save bundles widget go to the below documentation.

SC Save Bundles widget