ACLs are not honored in Connect Chat.DescriptionACLs are not honored in Connect Chat. Users who are restricted on the User table can see the user data(Name and Email Id) when they type in the connect chat window.Release or EnvironmentLondon and aboveCauseThis is "by design", there's a property called `glide.live_profile.details`, property with value 'ACL', the ACL of the sys_user.email table will be enforced. The default property value is 'SHOW', that's why these sys_user table's fields are showing and their ACL are disregarded. ResolutionKindly use this system property to restrict the user data from Connect chat. system Property: glide.live_profile.details property: Type: Choice Value: ACL Note: By design, even if there is an ACL restriction on the sys_user table still the connect chat user can see all the usernames who all have access to connect chat module. Additional InformationRelated Documentation: Enable ACLs to control live profile details https://docs.servicenow.com/csh?topicname=enable-acls-to-control-live-profile-details.html&version=latest