User name is not auto populated for reference variable in Service Portal - Support and Troubleshooting

User name is not auto populated for reference variable in Service Portal Issue  Resolve when a user name does not autopopulate a reference variable in Service Portal.

Release Any release supporting Service Portal

Cause This issue occurs when the Javascript javascript:gs.getUserID() is missing in both the Reference qualifier and Default value of the reference variable.

Resolution To resolve this:

Go to the variable with the reference type. 2. Select the Type Specifications tab. 3. Change Use reference qualifier to Advanced. 4. In the Reference qualifier field, add the following javascript: javascript:gs.getUserID() 5. Select the Default value tab. 6. In the Default value field, add the following javascript: javascript:gs.getUserID() 7. Select Update to save the change. Related Links For more information, see the product documentation, Create a service catalog variable.